top of page

Gather

An inclusive platform, utilizing innovative technologies, that fosters open collaboration for sharing, diagnosing, and reporting emerging disease outbreaks and health information, to facilitate rapid, accurate responses to public health challenges. 

Contribution: Product Design, User Research

Image by Martin Jernberg

Overview

Objective

Explore strategies for leveraging both emerging and established technologies to minimize the impact of outbreaks specifically in developing regions.

Startegy

Discovery

Researched user pain points for insights

Define

Idetified project-focus areas

Ideate

Developed wireframes, user journeys

Prototype

Prototype the solutions

Outcome

A design proposal for a platform addressing communication challenges in regions vulnerable to disease outbreaks, serving as a reliable link between citizens and authorities.

chandigarh-health-worker-fumigates-prevent-residential-dengue_1cbad0cc-01fa-11e8-a2b4-180d

Discovery

In this phase, I empathize with users, aiming to understand their needs, goals, motivations, pain points, and behaviors.

Project Direction - Reduce the impact of Degue Outbreaks

Dengue is a mosquito-borne viral disease that occurs in tropical and subtropical areas. The virus circulates in the blood of an infected person for 2-7 days, around the same time the person develops a fever. The World Health Organization has estimated that dengue viruses infect > 50 million persons worldwide each year.

This project is an exploration of how accessible technology can be used to reduce the severity of disease outbreaks in developing regions around the world?

150916161340-india-new-delhi-dengue-0916-03-exlarge-169.jpg
TreeRisk.jpg
Understanding The Disease

The virus circulates in the blood of an infected person for 2-7 days, around the same time the person develops a fever.

  • Dengue has three phases:

    • Febrile: Initial phase, the first 2-3 days with minor symptoms 

    • Critical: 4-7 days after initial symptoms are diagnosed. This is the most important phase and is costly

    • Recovering:  when appropriate precautions are taken

Understanding Stakeholders

We conducted a survey with 50 stakeholders from regions where dengue outbreaks occurred and found that almost half are not aware that there are calculators available online to help diagnose different symptoms and determine probable causes. 

Most of the surveyed individuals said that they do not seek help from their doctor immediately when experiencing any form of symptoms.  We also got a lot of insight into the usage of online symptom checkers. 

 

The Government Officials:

They need a tool that provides statistical data, surveillance features, and real-time updatable information.

 

Medical Professionals:

Features like initial/preliminary diagnosis would allow medical professionals to obtain statistical records of cases, their locations, and contagion rates.

 

NGOs:

NGOs in South India and other NGOs which are global can provide volunteer support to obtain real-time information. 

 

End-User:

Users need access to a platform with real-time location-based outbreak information. 

Define

In this phase, I define the problem based on insights from the empathize phase, synthesizing research findings to understand users' needs and expectations.

User Scenario Mapping
  • To better visualize the decisions that a user might make during the course of their journey, we created a scenario map. 

RomaineMitchell_Portfolio.jpg
TreeRisk.jpg
User Persona

To empathize with our main users and prioritize goals, we analyzed research data to create personas. Many, like Sattya, have SMS access but struggle to use it for preventing disease threats.

What we've learned...
  • ​​​India is one of the most affected areas in the world

  • In 2017, a massive dengue (23,294 cases) outbreak in Tamil Nadu, India, led to the deaths of 65 people. ​

  • Measures were undertaken by the government, some of the  challenges identified were:

  • Identifying local solutions to kill mosquitoes and implementing them 

Cultural Challenge

The main technological challenge was that the best available means to kill mosquitoes was the fogging machine which was not accepted well among many communities.

Market Analysis 

Disease surveillance and reporting is a wide and quickly developing space. It presents itself with lots of challenges and opportunities.

To translate our observational data into viable user requirements, we conducted a house of quality analysis. 

  • Initial/quick diagnosis

  • Facilitate awareness

  • Interaction with doctors    

Design Proposal

Design a platform to share, diagnose, and report outbreaks of emerging diseases and health information using SMS technologies. This solution should serve as an efficient, accurate, and quick communication medium for rural individuals, government bodies, health officials, and local communities.

Architecture & User Testing

Based on the insights gained from the initial research, we then defined the sitemap. At this stage, we also brought in a few stakeholders to provide feedback on the flow of the application. Having feedback this early in the design phase helps to reduce costly adjustments later on.

Low-fidelity Prototypes

With low-fidelity prototypes, the general structure of the platform is easily tested in usability tests. With little effort, adjustments could be made before going into a much more costly and timely implementation.

Ideate

Understanding the users' wants, needs, and expectations, I proceed to generate potential solutions for the defined problem. I explore diverse ideas and concepts without judgment to foster creativity and innovation.

2.jpg
Prototyping & Feedback

Following the wireframes, and low- and mid-fidelity prototypes, I supplemented the design with a clickability prototype using InVision. As expected, user tests expose small vulnerabilities in the structure of the user interface. In addition, users' first clicks, assumptions, and questions led to further improvements.

Design Proposal

Proposal

Introducing Gather, a platform addressing communication challenges in regions vulnerable to disease outbreaks, serving as a reliable link between citizens and authorities. Our main goal is to provide an innovative technology solution for seamless information exchange.

Gather aims to be an efficient communication medium connecting rural individuals, government bodies, health officials, and communities, overcoming challenges in developing nations. Leveraging innovative technologies, we strive to tackle prevailing issues such as communication barriers, limited awareness, and data acquisition.

Our focus is on developing an effective health information-transfer protocol, enabling timely and reliable dissemination of crucial information. Through Gather, we seek to empower governments and communities by enhancing communication, raising awareness, and facilitating data acquisition, ultimately reducing the impact and severity of disease outbreaks.

With Gather, we envision a future where communication limitations are overcome, information flows seamlessly, and collaborative efforts lead to improved prevention, preparedness, and response to health challenges in developing regions.

other works

bottom of page